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Privacy Policy

As of 05.2023

Privacy Policy of Socialwave GmbH

Compliance with data protection regulations is of high importance to Socialwave. Therefore, we always adhere to the current legal requirements and provisions. The following privacy policy has been drafted to explain, in accordance with the General Data Protection Regulation (EU) and applicable national laws, which personal data we process as controllers, will process in the future, and what lawful options you have.

For requests for information, inquiries about information, or objections to data processing, please send us an email at datenschutz@social-wave.com. To further fulfill our responsibility, we have also appointed an external data protection officer as responsible parties:

KEHL Rechtsanwaltsgesellschaft mbH
Maxim-Gorki-Str. 10
D-06114 Halle (Saale)

Phone: 0345 29 26 7 202
Email: kanzlei@kehl.legal
Web: https://kehl.lega

Data subjects can contact our data protection officer at any time with inquiries about data protection.

Below, we would like to inform you about our privacy policy. Here, you will find information about the collection and use of personal data when using our website. You can access this statement at any time on our website.

Information on the collection of personal data and identification of the provider

  • We inform you about the collection of personal data when using this website. Personal data are all data that are personally identifiable to you, e.g., name, address, email addresses, user behavior.
  • The service provider according to § 13 of the Telemedia Act (TMG) and the responsible party according to § 3 para. 7 of the Federal Data Protection Act (BDSG) is Socialwave GmbH, Dachauer Str. 192, 80992 Munich, see our legal notice.

Existence of the right to information, as well as to correction or deletion or to restriction of processing or a right to object to processing, right to data portability

  • You have the right to request information from us at any time about the data stored about you, as well as about their origin, recipients or categories of recipients to whom this data is disclosed, and the purpose of storage.
  • You have the right to request the immediate correction of personal data concerning you or restriction of processing. Taking into account the purposes of the processing, you also have the right to request the completion of incomplete personal data — also by means of a supplementary statement.
  • You have the right to demand that personal data concerning you be deleted immediately. We are obliged to delete these data, among other reasons, if they are no longer necessary for the purposes for which they were collected or otherwise processed, or if you have withdrawn your consent.
  • You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit these data to another controller without hindrance, provided the processing is based on your consent or the processing is carried out by automated means.
  • If you have given consent to the use of data, you can withdraw it at any time.
  • All requests for information, inquiries about information, or objections to data processing should be sent by email to datenschutz@social-wave.com or to the address mentioned in section 1.2.

Data Security

We maintain up-to-date technical measures to ensure data security, especially for the protection of your personal data against risks during data transmissions and against knowledge acquisition by third parties. These are adjusted to the current state of technology accordingly.

Collection of personal data for informational use

  • In the case of merely informational use of the website, i.e., if you do not contact us beyond the pure use of the website or transmit information to us, we do not collect any personal data, with the exception of the data transmitted by your browser to enable you to visit the website. These are:
  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred in each case
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software
  • Furthermore, cookies are stored on your computer when you use the website. Cookies are small text files stored on your hard drive associated with the browser you are using and through which certain information flows to the site that sets the cookie (in this case, us). Cookies cannot run programs or transmit viruses to your computer. They serve to make the Internet offer more user-friendly and effective overall.
  • This website uses cookies to the following extent:
  • Transient cookies (temporary use)
  • Persistent cookies (used for a limited time)
  • Transient cookies are automatically deleted when you close the browser. This includes, in particular, session cookies. They store a so-called session ID, with which various requests from your browser can be assigned to the common session. This allows your computer to be recognized when you return to the website. Session cookies are deleted when you close the browser.
  • Persistent cookies are automatically deleted after a specified duration, which can differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.
  • You can configure your browser setting according to your preferences and, for example, refuse to accept cookies. However, we would like to point out that you may not be able to use all the functions of this website in this case.
  • The information stored is stored separately from any further data provided to us. In particular, the data of the cookies are not linked to your other data.

Collection of personal data when making contact, for advertising purposes, and for order processing

  • The collection and processing of personal data (including your name, your address, and your email address) occur in the case that you expressly provide us with this information for the purpose of contacting us. The use of these personal data takes place exclusively for the purpose of processing your inquiries (contact). Until the full payment of the hardware, it remains the property of Socialwave.
  • We collect personal data when you voluntarily provide it to us when opening a customer account or placing an order, for example, by filling out a form. Data you enter into the form, such as name, address, email address, purchase history, and payment data, are stored and used by us without your separate consent only for the purpose of providing our services and fulfilling and processing any contract with you. If your data is no longer required, for example, for billing purposes, it will be deleted or blocked and deleted after the expiration of tax and commercial law retention periods.
  • Use for advertising purposes occurs only under the condition of your prior consent.
  • We use Hotjar to better understand the needs of our users and to optimize the offer on this website. With the technology of Hotjar, we get a better understanding of our users' experiences (e.g., how much time users spend on which pages, which links they click, what they like and what they do not, etc.) and this helps us to align our offer with the feedback of our users. Hotjar works with cookies and other technologies to collect information about our users' behavior and about their devices (in particular IP address of the device (recorded and stored only in anonymized form), screen size, device type (Unique Device Identifiers), information about the browser used, location (country only), preferred language for displaying our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we use this information to identify individual users or to match it with further data on individual users. More information can be found in Hotjar's privacy policy here. You can object to the storage of a user profile and information about your visit to our website by Hotjar, as well as the setting of Hotjar tracking cookies on other websites, by clicking this Opt-Out-Link.

Recipients / Categories of recipients of personal data, third country data transfers

  • Your data are not transmitted to third parties.

Legal basis for processing

  • We process your personal data on the basis of the following legal grounds:
  • Provision of the website, as well as ensuring the security of our website (Article 6 (1) lit.b, f GDPR). 
  • Order processing (Article 6 (1) lit.b GDPR) 
  • You have given your consent to the processing of personal data concerning you, e.g., for marketing (Article 6 (1) lit.a GDPR)

Duration for which the personal data will be stored

If your data are no longer required, they will be deleted or blocked and deleted after the expiration of tax and commercial law retention periods (this can be up to 10 years for invoices).

Existence of a right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with the competent data protection authority of your country if you believe that the processing of your personal data violates applicable data protection law. This means the country in which you habitually reside, work, or where the alleged infringement occurred.

Other information

  • The provision of your personal data is neither legally nor contractually required, however, it is necessary for the use of the hotspot. Therefore, there is no obligation to provide this data.
  • No automated decision-making, including profiling, is carried out in the use of the hotspot.

Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In the event that IP anonymization is activated on this website, your IP address will be truncated within the member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website usage and internet usage to the website operator. The IP address transmitted by your browser within the framework of Google Analytics will not be merged with other data by Google. You can prevent the storage of cookies by selecting the appropriate settings on your browser software; however, please note that if you do this, you may not be able to use all the features of this website to their full extent. Furthermore, you can prevent Google’s collection and use of data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

For more information about terms of use and privacy, please visit http://www.google.com/analytics/terms/de.html or http://www.google.com/intl/de/analytics/privacyoverview.html. Please note that on this website, Google Analytics is supplemented by the code "gat._anonymizeIp();" to ensure an anonymized collection of IP addresses (so-called IP masking).